Since 1996, We have supported local businesses with Managed IT Support
Our proactive team respond to your issues within 30 minutes and all our support calls are answered between 8am – 6pm Monday to Friday.
About Us
Lexden was founded in 1996 by John Whiting, following over 20 years experience in the IT sector, working for large corporate companies in IT Consultancy & Management roles. As new technology evolved, Lexden’s services expanded so we could continually support our clients in the the technology focused world of today. Since 2019 the company has been managed by Jonathan Whiting, who has been with Lexden since 2004.
We offer a range of IT Support & Services ranging from; Managed IT Support, Disaster Recovery, Dark Web Monitoring, Repairs and Consultancy. Our client base ranges across multiple sectors including but not limited to; recruitment agencies, care services, accountants, estate agents, restaurants, lawyers, charities, education and even farms.
IT Support from Lexden gives you the reassurance that whatever happens you’re in safe hands. We manage all aspects of your network providing fast and reliable IT Support so you can concentrate on what matters to you; your business. We aim to provide a long-lasting IT solution which will reduce the occurrence of future issues.
We try to fix most problems remotely, but can normally be with you within the hour depending on your location to us. We seek to understand your business and your staff and act as part of your team. We’re not here to just fix a problem, we’re here to help make a difference. Your staff can have the confidence that we can efficiently resolve their problems.
Why work with us?
Responsive IT Support
From the day we started Lexden up until now, we have never made any compromises when it comes to responsiveness. The statistics we’ve collected internally over the past 28 years show that we’ve solved 95.6% of issues within the hour, so you can rest assured knowing we’re working hard around the clock to find you a solution.
Hardware & Software
Our technicians are specially trained to deal with the most complex issues, whether it be hardware or software related, we’ve got you covered. With all of our engineers CompTIA and Microsoft certified, the solutions we provide come as second nature to us.
Dedicated Helpdesk
Sometimes getting hold of a technician can be frustrating, however this is a thing of the past. We utilise the number one ticketing platform to allow our clients to report issues seamlessly, and once you’ve opened your ticket, you’ll be automatically updated on the progress via email. Included in your IT support package is a direct number for one of our engineers, so we’re only ever a phone call away.
Network Architecture & Cabling
Professionalism used to come at a cost. Now it’s included in your contract. Our team ensures that any cabling will be extremely well-managed and tidy so that you don’t have to worry about looking unprofessional. Additionally, we can plan a network set up tailor made to suit your needs, whether this is a small office network or a large scale enterprise.
24/7 Monitoring
24/7 monitoring is included in all of our plans to take some of the stress off of your shoulders. With our monitoring tool, we can monitor any potential threats or issues remotely so you can use your precious time doing what you do best, whilst we take care of the boring stuff.
Regular Reporting
At the end of each month, our team will compile a summary of your IT requests for that month so you can review it. You’ll also have the option to discuss these reports with a technician if you are unsure of any requests or if you have any questions.
Our support team
Jonathan Whiting
Managing Director
Rob Scott
Network & Systems Analyst
Chris Whiting
Web Developer
Matthew Underwood
Network & Systems Manager
Sam Jackaman
IT Support Engineer
Dave Gardener
IT & Network Engineer
Customer Reviews
