support@lexden.co.uk 01206890597

Managed IT Support

A pro-active approach to IT Support at sensible prices

Our team respond to your issues within 30 minutes and all our support calls are answered between 7am – 7pm Monday to Friday.

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Essential

IT SUPPORT

Essential IT Support provides you with peace of mind we are here when you need us most.

from £69.99 per month

  • Remote support within 30 minutes
  • Unlimited phone support
  • Monthly reports on antivirus
  • Monthly reports on support requests
  • Mobile contact with an engineer
  • On-site and remote support included
  • No call out charges

Active

IT SUPPORT

Proactive IT Support fixing issues before they become a problem within your business, costing you money.

from £129.99 per month

  • 1 hour included
  • Unlimited phone support
  • Instant IT Support
  • 24/7 monitoring of IT Systems
  • Online help desk to log requests
  • Regular meetings to discuss support
  • On-site and remote support included
  • No call out charges

Personalised

IT SUPPORT

Need 24/7 on demand IT Support? Our personalised plans are perfect for businesses requiring over 30 hrs pm.

Call 01206 890597 to discuss

  • Up to 40 hours included
  • Unlimited phone support
  • Instant IT Support
  • Online help desk to log requests
  • 24/7 IT support Helpdesk
  • Quarterly IT Meetings
  • AntiVirus & Security monitoring
  • On-site and remote support
  • No call out charges
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CALLS ALWAYS ANSWERED 9AM - 5.30PM
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WE REPLY WITHIN 30 MINUTES
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80% OF ISSUES FIXED REMOTELY NO HASSLE
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SERVICE WITH A SMILE FRIENDLY STAFF

Managed IT Support

Managed IT services are more than just fixing IT issues when they occur, we are proactive rather than reactive. We fit our services to your individual business needs by taking the time to understand your goals and requirements. This enables us to provide you with the support and security you need to achieve them.

Cyber Security

During the coronavirus pandemic, cyber attacks increased by over 400% worldwide. Scams are getting smarter and smarter these days, however with Lexden by your side, our specially trained team can spot these attacks from a mile away so you need not worry about getting phished or scammed.

Dark Web Monitoring

The Dark Web is made up of digital communities that sit on top of the Internet, and while there are legitimate purposes to the Dark Web, it is estimated that over 50% of all sites on the Dark Web are used for criminal activities, including the disclosure and sale of digital credentials. Far too often, companies that have had their credentials compromised and sold on the Dark Web don’t know it until they have been informed by law enforcement — but by then, it’s too late.

Disaster Recovery

What would happen to your business if there was a flood, fire or cyber attack? Ensuring that business applications work for your business is paramount. Recent studies show that around 43% of businesses that fall victim to a disaster event succumb to it and never recover. Another whopping 51% of businesses close within two years after an IT and infrastructure loss caused by the disaster. We help put together a disaster recovery plan so that in the worst case scenario, everyone knows what the procedure is and we can get you up and running as soon as possible.

VOIP

If you still use a phone line, you’re living in the past. We offer state of the art VoIP services to increase reliability, call quality and user management, so say goodbye to calling your provider and say hello to the future.

Strategy & Consultation

At Lexden, we don’t just do your IT support, we mould it around your company’s needs. We build your IT support plan from scratch based on your requirements so that your business can run as smoothly as possible with little to no interruptions of service.

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We have your IT under control

We look to pro-actively fix problems, ensuring they are fixed before becoming a major issue. We are a leading provider of IT Support in East Anglia & London supporting local businesses with IT Support, Services and Consultancy. We work hard to keep your systems working and secure 24-7, so you can focus on running your business whilst we use our expertise to manage your IT. Our team respond to your issues within 30 minutes and all our support calls are answered between 8am – 6pm Monday to Friday.

Whats Included?

Responsive IT Support

From the day we started Lexden up until now, we have never made any compromises when it comes to responsiveness. The statistics we’ve collected internally over the past 28 years show that we’ve solved 95.6% of issues within the hour, so you can rest assured knowing we’re working hard around the clock to find you a solution.

Hardware & Software

Our technicians are specially trained to deal with the most complex issues, whether it be hardware or software related, we’ve got you covered. With all of our engineers CompTIA and Microsoft certified, the solutions we provide come as second nature to us.

Dedicated Helpdesk

Sometimes getting hold of a technician can be frustrating, however this is a thing of the past. We utilise the number one ticketing platform to allow our clients to report issues seamlessly, and once you’ve opened your ticket, you’ll be automatically updated on the progress via email. Included in your IT support package is a direct number for one of our engineers, so we’re only ever a phone call away.

Network Architecture & Cabling

Professionalism used to come at a cost. Now it’s included in your contract. Our team ensures that any cabling will be extremely well-managed and tidy so that you don’t have to worry about looking unprofessional. Additionally, we can plan a network set up tailor made to suit your needs, whether this is a small office network or a large scale enterprise.

24/7 Monitoring

24/7 monitoring is included in all of our plans to take some of the stress off of your shoulders. With our monitoring tool, we can monitor any potential threats or issues remotely so you can use your precious time doing what you do best, whilst we take care of the boring stuff.

Regular Reporting

At the end of each month, our team will compile a summary of your IT requests for that month so you can review it. You’ll also have the option to discuss these reports with a technician if you are unsure of any requests or if you have any questions.

  • Need some help?

    We often create personalised support plans to fit specific needs for our clients, get in touch with us to discuss your IT Support requirements.

    01206 890597

    Contact Us

Customer Reviews

Jas Bola
Jas Bola
December 9, 2021.
Verified
Matthew is a genius. Good friendly, flexible service adapted for my bespoke business needs. Would recommend in an instant.
Dean Jackaman
Dean Jackaman
September 27, 2021.
Verified
Prompt reliable service with great support.
Jade Lexi
Jade Lexi
March 16, 2021.
Verified
Resolved a fault offline server very quickly. Thankyou.
Marion Dale
Marion Dale
January 29, 2021.
Verified
I have just had my iMac repaired by Matthew Underwood at Lexden Computer Services. Having had my iMac for a few years I feared the worst when it completely stopped working . This company is amazing ! I now have my computer back completely fixed and like new.. Mathew was confident helpful and took time to explain exactly what needed doing . The first novice for the work was incredibly reasonable. I would not hesitate to recommend this company , I cannot rate them highly enough. Thank you.
alex andrews
alex andrews
January 21, 2021.
Verified
Jonathan is absolutely superb, i wouldnt go anywhere else in Colchester for my IT needs. Hes never failed to fix an issue and does it very quickly. The guy is incredible.
sophie kennedy
sophie kennedy
January 20, 2021.
Verified
I worked from home during the lockdowns and Lexden have been a great support throughout, making sure that all my IT was set up and ready to go. The team have been great whenever I have needed them and have always been professional and couldn’t do more to help.
Lauren G
Lauren G
January 20, 2021.
Verified
Quality IT support from Lexden Computer Services. They have always managed to answer queries and solve issues quickly and efficiently. I am really impressed with their service and will continue to use them for my business IT needs.
KJ Elite Cleaning
KJ Elite Cleaning
January 20, 2021.
Verified
I use lexden computer services. Situated on North hill Colchester so very easy to get too, however the service they provide means I never need to venture into town, top class guys who work here, nothing’s ever too much trouble high recommend
Rachel Walton
Rachel Walton
July 13, 2020.
Verified
African Families in the UK(AFiUK)CIC a charitable organization approached Lexden Computers Services to help with getting 41 good value laptops for children to do their homework during the lockdown. We are extremely grateful to, Lexden Computer Services they are a real high quality and reputable computer service, they exceeded our expectations. Speed, trust, attention to detail and competitive pricing are only a few of the many qualities this company has illustrated. I would strongly suggest using Lexden Computers Services if looking for computers.